Privacy Policy – Valérya

At Valérya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit or interact with our website or use our services.

By accessing our website, submitting information, or purchasing products, you agree to the practices described in this Privacy Policy and the applicable laws of India governing data protection and privacy. If you do not agree, please discontinue use of the website.

Information We Collect

a) Personal details

We may collect information such as your name, contact number, email address, date of birth, shipping and billing address, and other identification details when you register, place an order, or communicate with us.

b) Financial and sensitive information

To process payments or provide certain services, we may receive payment-related details such as bank account information, credit or debit card data, or other transaction credentials through secure payment partners.

c) Usage and technical data

We may automatically collect browsing behavior, device information, IP address, location data, preferences, and interaction history to improve website performance and personalize your shopping experience.

d) Communications and user content

Information shared through reviews, messages, feedback, images, or customer support interactions may be stored to resolve disputes, provide assistance, and improve services.

Purpose of Using Your Information

We use collected information to:

  • Process orders and deliver products

  • Provide customer support and resolve issues

  • Personalize your experience and recommend products

  • Send service updates, offers, or marketing communications with an opt-out option

  • Prevent fraud, ensure security, and comply with legal obligations

  • Conduct research, analytics, and surveys to improve our services

These uses help us deliver safe, efficient, and customized services to our customers.

Cookies and Tracking Technologies

Valérya uses cookies and similar technologies to understand website traffic, measure promotional effectiveness, enhance security, and improve user experience. Some website features may not function properly if cookies are disabled. Third-party analytics tools may also use cookies beyond our direct control.

Sharing of Information

We may share your information with:

  • Internal affiliates or service providers for order fulfilment and operations

  • Payment gateways, logistics partners, or marketing platforms
    Legal or regulatory authorities when required by law

  • Business entities involved in mergers, restructuring, or acquisitions

Such sharing is done only when necessary for service delivery, compliance, or security.

External Links

Our website may contain links to third-party websites. Valerya is not responsible for the privacy practices or content of those external platforms, and users should review their policies independently.

Data Security

We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, or loss. However, internet transmission is never completely secure, and users are responsible for protecting their login credentials.

Your Choices and Rights

You may:

  • Opt out of promotional communications

  • Access, update, or correct your personal information

  • Request deletion of certain non-mandatory data

  • Withdraw previously given consent, subject to legal and service limitations

Requests can be made through our contact details provided below.

Children’s Privacy

Valérya does not knowingly collect personal data from individuals under 18 years of age. If such information is provided, it is assumed that parental or legal guardian consent has been obtained.

Data Retention

We retain personal information only for as long as necessary to fulfil business, legal, or regulatory requirements. Anonymous or aggregated data may be stored for research and analytics purposes.

Consent

By using our website or providing personal information, you consent to its collection, use, storage, and processing in accordance with this Privacy Policy, including communication via calls, messages, or emails for service-related purposes.

Updates to This Policy

Valérya may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Users are encouraged to review this page periodically.